• Contact our customer service within 7 days of purchase to initiate a refund / exchange request.
• Hair is NOT installed, stained, cut or altered in any way
• Please note: If the item is removed from the package and used in any visible way, all return and exchange policies become invalid
• Hair must be in its original bundle and must not be tied at its top
• Hair must be in the original packaging
• Returned packages must include a copy of the original invoice
• Shipping and handling belong to the customer’s responsibility
• Goods must be received at our company office before the refund can be issued
• Products must be returned at your expense. We recommend using a shipping service provider with a signature and / or insurance confirmation service to protect your package
• Please do not return unauthorized. We are not responsible for lost items, unauthorized returns or items sent to the incorrect address.